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About This Site

Welcome at Fonzer’s statuspage. On this page you will find the status of our telephony platform, including maintenance updates and incidents.

Reporting an issue

If you wish to report an unmentioned issue with one of our services, please raise a ticket at support.fonzer.com

Incident Status

Component Status

Past Incidents

21st October 2026

Network Fonzie is temporarily offline

As a precaution, we have temporarily taken Fonzie offline in response to a recently disclosed worldwide security vulnerability in PHP. There is no indication that our systems have been affected. We are taking this step to keep your data safe. We are waiting for an official security patch for PHP and will bring Fonzie back online as soon as it has been safely applied. We apologise for the inconvenience. If you have any questions or need assistance in the meantime, please contact us by phone.

  • The Fonzie service has been brought back online and has been updated. We are currently still monitoring that all is working as it should.

  • Web Calls Announcement: restricted access to panels due to PHP vulnerabilities

    As you may have read in the news, there are currently serious vulnerabilities in PHP, a widely used programming language for web applications. Although we are phasing out PHP, we still use it in a few essential parts of our web applications.

    As a precaution, we will restrict access to our panels to known IP addresses. This applies to the Provider Panel, the Company Panel and the UC Panel, and therefore also to Webcalls.

    In doing so, we are following the advice of CERT-EU to shield internet-facing web applications until a fix is available. Many other organizations are taking similar measures.

    We are currently working on the implementation. As soon as the measure is active, we will announce it on our status page.

    Who keeps access?

    IP addresses from which there has been an active session on one of the panels in the past 7 days.

    IP addresses on which a device is registered.

    The panels will not be reachable from any other IP address. In that case, you may also be unable to change settings.

  • Following the serious vulnerabilities in PHP, which you may have seen in the news, we previously restricted access to our panels to known IP addresses. We did this on the advice of CERT-EU.

    As soon as the patched PHP version is released, we will test it in our test and acceptance environments. We will do this as quickly as possible. If everything works as expected, we will roll out the update to production.

    What will you notice?

    While we update the production environment, the panels and Webcalls may be briefly unavailable. No other services are affected, including desk phones and the Qaller app. The access restriction we put in place earlier remains in effect until further notice.

    We will keep you updated on this status page and let you know as soon as the update is complete.

  • 20th October 2026

    No incidents reported

    19th October 2026

    No incidents reported

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