Fonzer

About This Site

Welcome at Fonzer’s statuspage. On this page you will find the status of our telephony platform, including maintenance updates and incidents.

Reporting an issue

If you wish to report an unmentioned issue with one of our services, please raise a ticket at support.fonzer.com

Incident Status

Investigating: We have reports of a problem and are currently investigating.

Identified: We have identified the issue and are currently working on a fix.

Watching: We have executed a fix and are currently monitoring the situation.

Resolved: The fix was successful. The incident is resolved and closed.

Component Status

Operational: The component is working, no issues have been reported.

Performance Issues: The component is working, but some performance issues can be experienced.

Partial Outage: The component may not be working for everybody. For example this could be a geographical issue.

Major Outage: The component is not working for anybody.

Past Incidents

12th December 2024

No incidents reported

11th December 2024

Problem with incoming calls

We have reports of an issue with calls. Currently our engineers are investigating them. As soon as more information becomes available, we will update the status of this incident.

All functionalities have been restored now that the BLFs are enabled again. We will continue to monitor the situation closely.

In most cases, restarting the phone can resolve the issue and restore most functionalities. However, BLFs will not work until they are reactivated by the platform technicians.

Our team is still working on a solution. We can see the most issues on fixed devices. In the meantime we have disabled BLF for fixed devices. We will provide you with an update shortly.

10th December 2024

No incidents reported

9th December 2024

Platform issues

We have reports of an issue with our platform. Currently our engineers are investigating them.

As soon as more information becomes available, we will update the status of this incident.

The permanent fix was deployed and everything is operational again.

Currently inbound and outbound calls are working correctly thanks to a quick-fix from our team. The main issues are for now resolved. Our team keeps working on a permanent fix. The BLF service is still disabled for now.

We would like to inform you that the disruption on our telephony platform has not yet been resolved. As a result, issues with calls are still ongoing.

Our team is working with the highest priority to resolve these problems as quickly as possible. We sincerely apologise for the inconvenience caused.

We will continue to keep you updated and provide a new update as soon as more information becomes available.

We have temporarily disabled BLF on devices and there is still an issue where calls may experience no audio. Our team is actively working on a solution and we will provide an update shortly.

We have identified the cause. Currently we see an increase in successful calls. We will provide you with an update shortly.