Fonzer

About This Site

Welcome at Fonzer’s statuspage. On this page you will find the status of our telephony platform, including maintenance updates and incidents.

Reporting an issue

If you wish to report an unmentioned issue with one of our services, please raise a ticket at support.fonzer.com

Incident Status

Investigating: We have reports of a problem and are currently investigating.

Identified: We have identified the issue and are currently working on a fix.

Watching: We have executed a fix and are currently monitoring the situation.

Resolved: The fix was successful. The incident is resolved and closed.

Component Status

Operational: The component is working, no issues have been reported.

Performance Issues: The component is working, but some performance issues can be experienced.

Partial Outage: The component may not be working for everybody. For example this could be a geographical issue.

Major Outage: The component is not working for anybody.

Past Incidents

12th October 2025

No incidents reported

11th October 2025

No incidents reported

10th October 2025

Incoming Calls Trunk reachability and inbound calls

We're aware of and actively investigating an issue affecting the primary trunk, which appears to be unreachable.

This core issue may be leading to potential inbound and outbound connectivity problems for some users.

We understand the importance of stable service and are working quickly to identify the root cause and restore full functionality.

All services are now operating normally.

This incident has been resolved.

We’re still working on restoring a few services (such as BLF and CDRs) that are not yet performing as expected.

Our engineers are currently working to fully restore platform stability. We’ve identified an issue within one of our data centers that caused interruptions for several services. Most services have now automatically failed over to our Amsterdam datacenter or will do so shortly. We continue to monitor the situation closely and will provide another update as soon as full stability is confirmed.